Shipping policy
Shipping Policy
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order is confirmed, you will receive a notification when it has been shipped.
Shipping Time (UAE & International)
United Arab Emirates (UAE):
Estimated delivery time: 5–10 business days
GCC Countries (Saudi Arabia, Oman, Kuwait, Bahrain, Qatar):
Estimated delivery time: 7–12 business days
International Shipping:
Estimated delivery time: 10–20 business days
Please note that delivery times may vary depending on location, customs processing, and external factors.
Shipping Charges
Shipping fees are calculated at checkout based on your location and order size.
We may offer free shipping promotions on selected products or order values.
Order Tracking
Once your order is shipped, you will receive a tracking number via email.
You can use this to track your shipment in real-time.
Delays
While we strive to deliver your order on time, delays may occur due to:
- Customs clearance procedures
- High demand periods
- Courier service disruptions
We appreciate your patience and understanding.
Incorrect Address
Please ensure your shipping details are accurate.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Stolen Packages
If your package is marked as delivered but you have not received it, please contact us within 48 hours.
We will assist you in resolving the issue with the courier.
Contact Us
For any shipping-related inquiries, please contact our support team:
Email: support@SHOPAURA.com
Response Time: 24–48 business hours
If you want, I can also:
- Customize this for COD (Cash on Delivery) in UAE
- Add 1–3 day express shipping version (for premium feel)
- Or optimize it specifically for Meta ads conversion (high trust version)